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Refund Policy

Last Updated Date: 10 JULY 2024

Refund Policy for Tuabay Technology PLT SaaS Loyalty System.

Thank you for choosing Tuabay Technology PLT for your SaaS loyalty system needs. We strive to provide excellent service and support to all our customers. Please read the following refund policy carefully.

  1. Refund Eligibility
    1. Tuabay Technology PLT generally does not offer refunds for the SaaS loyalty system subscription fees unless under exceptional circumstances
      and at the sole discretion of Tuabay Technology PLT.
  2. Refund Consideration
    1. Refunds may be considered in the following cases:
      1. Technical Issues: If the SaaS loyalty system fails to perform essential functions as described and the issue cannot be resolved within a reasonable time frame.
      2. Cancellation: If a customer wishes to cancel their subscription and requests a refund within a seven(7) days period after the initial purchase with conditions that there is no existing usage or involvement with any other businesses within the platform.
  3. Refund Process
    1. To request a refund, customers must contact Tuabay Technology PLT customer support by submitting a support ticket at HELP CENTER. All refund requests will be reviewed on a case-by-case basis. Tuabay Technology PLT reserves the right to approve or reject refund requests in its sole discretion.
  4. Prorated Refund
    1. If a refund is approved, the amount refunded will be prorated based on the remaining unused portion of the subscription period. This
      calculation ensures that customers are only charged for the period during which they had access to and used the Tuabay platform.
  5. Contact Us
    1. For any questions about this refund policy or to inquire about a refund, please contact Tuabay Technology PLT customer support at HELP CENTER
  6. Changes to Refund Policy
    1. Tuabay Technology PLT reserves the right to modify this refund policy at any time. Any changes to the policy will be posted on our website and
      will become effective immediately unless otherwise stated.By using the Tuabay Technology PLT SaaS loyalty system, you agree to adhere to the
      terms of this refund policy. Thank you for your understanding and cooperation.
    2. By using the Tuabay Technology PLT SaaS loyalty system, you agree to adhere to the terms of this refund policy. Thank you for your
      understanding and cooperation.
    3. TUABAY shall take appropriate measures to protect the personal data from any loss, misuse, modification, unauthorized or accidental access or
      disclosure, alteration or destruction when processing personal data.
    4. This policy outlines the conditions under which refunds may be considered while emphasizing Tuabay Technology PLT’s commitment to fair and
      transparent practices regarding refunds
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Make Partnership
Great Again

Each partners has the responsibility to fulfill the basic partnership requirement. Below are the minimum requirement each merchant should follow in order to create a mutual benefit environment

Share on Social Media

Introduce and welcome the partnership in social media platform. Say great things about the partnership and encourage your customer to participate to gain rewards. It is as easy as download the apps, sign up, join and claim rewards.

Update Website

Promote the partnership in your website and show your customer how to participate the program - it is as easy as download the apps, sign up, join and claim rewards.

Internal Training

Educate your team (cashier, front desk, team lead) to introduce the partnership to every customer comes to your shop. Make sure your customer knows they can earn rewards by simply being your customer. Your frontline team make the impact the most.

Printed Brochure

Show the brochure on customer visible area to introduce your participation about the Loyalty Partnership program you involved.

Show in payment receipt

Show text in your receipt that says "Join our loyalty partnership program to earn exclusive rewards" and show a QR code or website to your website that explain more about how to participate.

Talk about it - Be Proud

Talk about the partnership to anyone you meet, whether in business meeting, friends meetings, or conference. Take the opportunity to talk about it and be proud in your involvement.

Consistency is the Key

Successful partnership rely on the effort from both partners. Mutually benefits comes from the consistency efforts in promoting each other and the partnership itself.